Replacement Policy
At The Botanical Tree, we take great care in delivering high-quality products. Please note that we do not offer returns or refunds. However, we do provide replacements under specific conditions outlined below.
1. Shipping Policy
All Orders will be delivered within
2. No Return & No Refund Policy
Once a product has been delivered, it cannot be returned or refunded under any circumstances. Customers are requested to carefully check the package at the time of delivery.
3. Eligibility for Replacement
Replacement is applicable only if:
- The product received is damaged, defective, or incorrect
- The issue is identified at the time of delivery
- The product is unopened, unused, and in its original sealed packaging
4. Delivery-Time Verification
If the package appears damaged or incorrect, the delivery person will connect with our support team during delivery. Based on verification and approval, a replacement request will be generated immediately.
5. Replacement Process
Upon successful verification:
- A replacement for the same product will be initiated
- No alternative product or cash refund will be provided
- Replacement is subject to stock availability
6. Replacement Timeline
Approved replacements will be delivered within 7–10 business days after confirmation.
7. Non-Eligible Cases
Replacement requests will not be accepted if:
- The issue is reported after delivery completion
- The product has been used, opened, or tampered with
- The product is damaged due to misuse or improper handling
8. Policy Updates
The Botanical Tree reserves the right to update or modify this Replacement Policy at any time without prior notice.
9. Contact Us
For any questions regarding this policy, please contact us at:
Email: info@thebotanicaltree.com